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UPDATE: We will be open on May 21!  Book Now or Click HERE to learn more about our COVID Protocol

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COVID-19 Protocol Update

May 13 2020 | Blog

At Hospitality Enterprises, Inc. / BigEasy.com we cannot wait to open back up and welcome guests, tourists, and locals onto our tours and attractions. As we wait for guidance from State and Local Government, we would like to inform our esteemed partners of the precautions and procedures we will be putting into place across our brands: Paddlewheeler Creole Queen, Riverboat Louis Armstrong, Airport Shuttle New Orleans, Jean Lafitte Swamp Tours, and New Orleans Tours.

Your health is of the utmost importance to us. To mitigate the impact of the coronavirus, we are taking the following extra steps in addition to adhering to our stringent health standards, as recommended by and in accordance with the Passenger Vessel Association (PVA) and the Jefferson Parish Back to Business Plan:

  • Guests can wear masks/face coverings. Disposable or cloth masks may be purchased at the gift shop.
  • Plexiglass dividers will be installed at the sales desk and at the captain’s station on the swamp boats.
  • We will suspend the practice of allowing guests to hold live gators or any of the teaching props we use during the course of our tour.
  • For Phase 1, we will adheres to the 25% capacity guideline.
  • We will allow a maximum of 10 people at a time in our gift shop (including staff).
  • Bus transportation to and from the swamp tour will be suspended. We will only service drive-up guests.

BigEasy.com remains resolute in providing cherished entertainment, amusements, and the chance to make memories of our wonderful city for those that call it home, those that visit, and those who will visit us soon. As a company, we have been hand-in-hand with the City of New Orleans and her citizens through many moments of uncertainty over the past four decades. 

We are taking the COVID-19 situation very seriously and will continue to monitor updates from the CDC, City, State, and Federal governments accordingly. During this unique time, we plan to keep all of our customers updated on any schedule or capacity requirement changes and always strive to act in the best interest of our employees and patrons.

Jean Lafitte Swamp Tours

6601 Leo Kerner Lafitte Parkway
Marrero, Louisiana 70072

New Orleans Airboat Tours

4757 Orleans Way
Marrero, Louisiana 70072

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